Unified Communications

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Work together, wherever you are

Remote employees have differing communication needs to colleagues back in the office. Managing both can be challenging and costly. Whether your whole operation is conducted remotely, you’re introducing flexi-time or making contingency plans for the future, MKAS can provide all the remote working tools your business needs to thrive- even if the office doors are closed!

Switching to remote working is hassle-free. Employees just need their extension number and password to access their web client as they would in the office. Alternatively, if they’re always on the move, our mobile apps for iOS and Android can connect them to the office, wherever they are.

Keeping it personal and professional

Extensions are the core of our Unified Communications platform.  Our flexible extensions allow users to be assigned multiple inbound numbers and outbound numbers for identification.

Each individual extension can be registered in its own time zone, and also support individual personalities through permissions for various actions, address books, ringtones, and even address book photos!

Reliable handsets that look great too!

We are proud to be partnered with Grandstream and offer the Granstream GRP range of desktop handsets and the latest WI-FI cordless phone, the GS WP810!

Our Unified Communications offering can provide you with inbound telephone numbers (DIDs) for any Australian State and/or Territory, and we can provide as many as you like!

Further to that, we also offer a great rate on inbound 1300 and 1800 numbers, and can also organise your phone-words number for you too!  Imagine, having your own branded 1300/1800 number like 1300 MY BRAND.

We can also provide inbound numbers for a variety of global locations too.  That’s one phone system, with the ability to have inbound numbers worldwide!

Your PBX will also be branded with your logo!

MKAS Unified Communications includes a full suite of communications features without the need for additional downloads, add-ons or purchases.

Softphones for Windows and Mac, apps for iOS and Android, and a web-based client work seamlessly together for unbeatable connectivity and mobility.

Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in voice conferences, transfer calls and more, all from the palm of their hand.

We have integrated the most advanced and up-to-date security protocols and technologies into our Unified Communications platform, safeguarding your communications against all types of attacks.

The platform boasts security features such as global IP blacklisting, SRTP encryption, automation detection of SIP attack tools, provisioning of phones through HTTPS, SSL connectivity, and an A+ rating from SSL labs.

All of this is combined with bulletproof web server configuration for your peach of mind.

Internal users can send instant messages to each other through any of our interfaces, allowing for constant communication.

Users can also send and receive SMS (text messages) to / from any standard Australian mobile phone number!  Great for keeping in contact with customers without staff needing to give out their personal mobile details!

Simple, intuitive call centre management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

Our agent groups ensure you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.

All MKAS UC plans provide you with all the tools you need to review your agents’ performance, allowing you to ensure that your call centre is running smoothly at any given time.

Here at MKAS, we know what our valued clients want, and that is simple, no fuss services that just work.  We provide a fully managed platform, allowing you to focus on running your business, rather than making sure your phones are working.

We also know that some people like to tinker and administer their own services – we also have options for that too!

MKAS Unified Communications has one of the simplest interfaces on the market to administer, allowing you to create your own extensions and manage your own PBX on your terms… If you want to that is.

Traditional phone systems or black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports.

Cloud PBXs are all the rage but they can lock you into expensive per extension and per-minute pricing…Not so with MKAS!

Remote workers or employees on the go can make telephone calls free of charge with the our softphone and mobile application. Easily connect the telephone systems of remote offices, improve communication, and make interoffice phone calls free. International DIDs and IP Telephony allow customers to call you cheaply, increasing customer satisfaction.

In addition to the many features built to boost productivity, enhance customer service and increase efficiency, MKAS’s Unified Communications platform will also cut your telco costs in half with IP communications and SIP trunking.

Plans to suit your needs

Pay as you go

Extensions: 1 (need more?)

Inbound Numbers: 1 (need more?)

Lines Out: 5

Lines In: 5

Landline Calls: $0.12 ea

Mobile Calls: $0.10 min

13/1300 Calls: $0.35 ea

Auto Attendants: $3.30 ea

Call Queues: $3.30 ea

Conference Rooms: $3.30 ea

SMS: Not Available

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Standard

Extensions: 3 (need more?)

Inbound Numbers: 3 (need more?)

Lines Out: 1 (need more?)

Lines In: 10

Landline Calls: Unlimited

Mobile Calls: Unlimited

13/1300 Calls: Unlimited

Auto Attendants: 1 (need more?)

Call Queues: 1 (need more?)

Conference Rooms: 1 (need more?)

SMS: from $9.90 p/mth

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Premium

Extensions: 5 (need more?)

Inbound Numbers: 5 (need more?)

Lines Out: 5 (need more?)

Lines In: 10

Landline Calls: Unlimited

Mobile Calls: Unlimited

13/1300 Calls: Unlimited

Auto Attendants: 5 (need more?)

Call Queues: 5 (need more?)

Conference Rooms: 5 (need more?)

SMS: from $9.90 p/mth

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All prices shown are in Australian dollars and include GST.  All call costs listed are to Australian landline, mobile, or 13/1300 numbers.  SMS costs are monthly service charge, excluding messages sent and received. Due to increased fraudulent activity, unified communications services are now manually provisioned.  Once provisioned, service administrators can add their own extensions, auto attendants, call queues, and conference rooms.  Charges are based on the average number of each service for the month period.

Prefer to make and receive calls from Microsoft Teams?