Unified Communications

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Introducing MKAS Unified Communications, powered by 3CX!

  • Cloud PBX
  • Instant Messaging
  • Website Live Chat
  • Web Conferencing

Work together, wherever you are

Remote employees have differing communication needs to colleagues back in the office. Managing both can be challenging and costly. Whether your whole operation is conducted remotely, you’re introducing flexi-time or making contingency plans for the future, MKAS can provide all the remote working tools your business needs to thrive- even if the office doors are closed!

Switching to remote working is hassle-free. Employees just need their extension number and password to access their web client as they would in the office. Alternatively, if they’re always on the move, our mobile apps for iOS and Android can connect them to the office, wherever they are.

Keeping it personal and professional

Employees working from home still want to feel connected to your organisation. Maintain face-to-face communication with WebMeeting, our integrated, app free video conferencing solution.

Just because your team is working from home doesn’t mean external communication needs to suffer. Our remote toolbox includes Live Chat, so you can instantly connect with visitors to your website and watch sales skyrocket.

Our Unified Communications offering can provide you with inbound telephone numbers (DIDs) for any Australian State and/or Territory, and we can provide as many as you like!

Further to that, we also offer a great rate on inbound 1300 and 1800 numbers, and can also organise your phone-words number for you too!  Imagine, having your own branded 1300/1800 number like 1300 MY BRAND.

We can also provide inbound numbers for a variety of global locations too.  That’s one phone system, with the ability to have inbound numbers worldwide!

3CX, provided by MKAS, includes a full suite of communications features without the need for additional downloads, add-ons or purchases.

Softphones for Windows and Mac, apps for iOS and Android, and a web-based client work seamlessly together for unbeatable connectivity and mobility.

Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in web meetings, transfer calls and more, all from the palm of their hand.

We have integrated the most advanced and up-to-date security protocols and technologies into 3CX, safeguarding your communications against all types of attacks.

The PBX offers easy to enable and manage security features such as global IP blacklisting, SRTP encryption, automation detection of SIP attack tools, provisioning of phones through HTTP, SSL connectivity, and an A+ rating from SSL labs to boot.

All of this is combined with bulletproof web server configuration for your peach of mind.

3CX harnesses Google’s revolutionary WebRTC technology, which enables high-quality video and voice communications to take place through your web browser.

Participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins, enabling a better user experience for your customers and employees.

3CX’s video conferencing is feature-rich and user-friendly. Participants can enjoy video communication without the need to log in anywhere and easy setup of ad-hoc meetings makes launching conferences ever so easy for both participants or organisers – employees can even use their mobile devices to join meetings.

Allow your team to communicate together via text messaging, without the need to rely on third-party internet messaging systems or give out personal phone numbers.

3CX users can send and receive text messages to other 3CX users via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solutions

The 3CX Live Chat & Talk plugin allows your website visitors to chat and call your company in real-time. No need to call your landline number – they can connect with a single click. Connect visitors to your call centre or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology.

Keep all your communications on one platform and save admin time, learning curve and monthly subscriptions! Your agents will love it and so will your customers!

The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential.

While there are many chat plugins available, only 3CX offers you the ability to elevate chats with your website visitors to voice or video calls – ‘cause sometimes text chat just isn’t enough!

Simple, intuitive call centre management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

3CX call centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.

3CX Pro and above provides you with all the tools you need to review your agents’ performance, allowing you to ensure that your call centre is running smoothly at any given time.

Here at MKAS, we know what our valued clients want, and that is simple, no fuss services that just work.  Well, we provide fully managed 3CX services, allowing you to focus on running your business, rather than making sure your phones are working.

We also know that some people like to tinker and administer their own services – we also have options for that too!

3CX has one of the simplest interfaces on the market to administer, allowing you to create your own extensions and manage your own PBX on your terms… If you want to that is.

Traditional phone systems or black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports.

Cloud PBXs are all the rage but they can lock you into expensive per extension and per-minute pricing…Not so with 3CX!

Remote workers or employees on the go can make telephone calls free of charge with the 3CX softphone and mobile application. Easily connect the telephone systems of remote offices, improve communication, and make interoffice phone calls free. International DIDs and IP Telephony allow customers to call you cheaply, increasing customer satisfaction.

In addition to the many features built to boost productivity, enhance customer service and increase efficiency, 3CX’s Unified Communications system will also cut your telco costs in half with IP communications and SIP trunking.

Prefer to make and receive calls from Microsoft Teams?

When you’re ready to take your communications to the next level…

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